Many IT services and their reach is changing bcoz of current
world situation
We will discuss how you can overcome and improve with some of
the areas related to IT services & its operation.
1. Team management
strategy, support measures
·
What job our team competent at.
·
Which work you can take to cloud
o Mail
services
o Essential
portals, ticketing system, reporting of servers
·
Ticketing system in place for better accountability,
work allotment
2. Communication
tools
·
In person meeting should be replaced with
Zoom/WebEx/MS Teams/Go-to-meeting etc.
·
Save on travel and avoid on public transport usage
also
·
Save on time and quicker result
3. Financial
transactions
·
Opt for online financial transaction
o NEFT, RTGS,
UPI
·
Bank to bank & bank to client
·
Digital and Contactless Payments
4. Cyber
security
·
Install perimeters, gateway, network, servers,
datacenter level protection and security appliance
·
Assessment of your devices, equipment, servers and
endpoints
·
User awareness & training on security
·
VA-PT test for critical and essentials services,
servers
·
Check compliance level for better updates and patches
·
Always need to be up to date with OS & firmware
(n-1 stable) strategy
5. On premise
and cloud
·
Determine which can on be remain onsite and which on
remote, on cloud
6. Support
·
Tools, tackle for remote support, work from home (WFH)
users
·
Enable vpn for better security, resource access
·
E-consulting will be done thru vendor, support partner
and OEM
7. Digital
transformation
·
Identify - to transform to digital work
·
Automation thru digital adoption
·
Data analytics by cloud based solution
·
Smart manufacturing adoption will take place
·
Machine condition monitoring (for OEE)
8. Hardware
·
Check your network, firewall, anti-APT, servers,
backup
·
End user computing –thin client, VDI, Cloud-VDI
·
Hyper converge system
·
Storage system
9. Software
·
Re-check if required software are available
·
Need to procure, kindly go for it
·
ERP
·
Design & Engineering software
10.
Others
·
Robotics
·
3D printing
·
Big data & analytics
·
Learning & Training
·
BCP / DR for your organization
11.
Robotics automation
·
Manual processes can be converted to RPA (robotics
process automation)
·
Save a lot of time and avoid mistakes
·
Use robots and drones to avoid touch and spread of any
infection
·
Contactless cameras and attendance system – cover 10
feet distance – remote working technology
·
3D printing for quicker and Additive, Subtractive
manufacturing
12.
Big data and analytics
·
By using data lake and data bricks huge data massaged
for output
·
Analytics help in quicker and better decisions on
output and results
13.
Learning & training
·
Helping into remote leaning
·
One session can be joined by as many
14.
Supply chain enable via
·
Industry 4.0 – real-time status from machines
·
IoT – progress update daily
·
Block chain – end to end tracking, ownership
·
Big data – huge data manageability
·
Cloud computing – On the fly deploy and compute
anything
15.
New demand
·
5G – high internet speed
·
Digitalization adoption increase
16.
IT staff capability check – competency matrix
·
Is team capable to handle task from remote
·
Is your business dependent on support partner, vendor only?
·
Consider worst scenario, check readiness
17.
DR / BCP
·
Disaster recovery – before 9/11 it was terms
·
After that Business continuity plan (BCP)
·
Better in cloud, as during city, country, world
lock-down who helped help for on premise
18.
Backup
·
Cloud should have one copy of your
·
Onsite or offsite data protection
·
Data compliance as per ISO 27001
Consider zero trust approach now.
This is applicable to all sectors companies and industries.
comment and let me know which area you have already
implemented and taken care; any area you want to take in detail please suggest.
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